Every participant deserves the best support and service from InclusivED. If there is any aspect of the service that you are not happy about, InclusivED welcomes the opportunity to work with the participant to address any issues of concern.
Every participant also has a right to complain and voice their disapproval or concern. The participant, their immediate carers, their family or their advocate can inform InclusivED about any aspect of the service that they are unhappy or dissatisfied about (including but not limited to):
- The nature and quality of the service provided
- The time, environment or reporting practices employed
- The communication and reporting system used during and after the service is provided
- Any staff member employed by InclusivED
A participant has every right to receive a written response to their complaint and InclusivED will endeavour to do the same promptly, fairly and confidentially.
Please address all complaints in writing using the Making a Complaint form to info@inclusived.com.au
The NDIS has published their guide to making a complaint: If you need to speak up, speak to us.
If the matter is not resolved the complaint can be taken to the:
Disability Services Commissioner:
http://www.odsc.vic.gov.au/
Complaints hotline: 1800 677 342
Email: contact@odsc.vic.gov.au
TTY: 1300 726 563
National Relay Service: www.relayservice.gov.au and then 1800 677 342.
Updated 1st May 2021