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Refusing and Ending a Service

InclusivED has the right to refuse a service if any of its support staff face health and safety risks. These include and are not limited to:

Environmental Neglect or the conditions of the workplace for support staff

  • Substances or objects that may endanger health/safety.
  • Open/broken/missing windows.
  • Structural hazards such as caving roof, holes in floor or walls.
  • Exposed electrical wires.
  • Excessive garbage or rotted or spoiled food, which threatens health.
  • Evidence of human or animal waste in the living quarters.
  • Insect or rodent infestation.
  • Lack of or inability to obtain appropriate hygiene.
  • Drug and alcohol abuse.

Challenging Behaviours

  • Challenging behaviour is any behaviour of such intensity, frequency, or duration that the physical safety of the person or others is placed in harm’s way The behaviour is likely to seriously limit or deny access to the use of ordinary community facilities.
  • InclusivED will refuse a service if there are individual behaviour challenges that place support staff at risk.
  • Behaviours listed below will immediately cause a service to terminate. These include:
    • threatening and intimidating behaviour
    • anti-social behaviour
    • verbal abuse
    • swearing and yelling to the extent that support staff feel unsafe to work and
    • bullying or harassment


  • InclusivED will complete an Incident Report and submit to the participant and participant’s representative.
  • InclusivED will also inform the Department of Health and Human Services of the incident.
  • InclusivED will withdraw services and inform the participant and elected representative in writing.

Updated 1st May 2021

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